Shipping policy

Last updated: March 23, 2026

At Luce In Casa, we want to make sure your order arrives as quickly and safely as possible. Below you will find information about our shipping times, delivery methods, and shipping fees.

  1. Processing Time

All orders are processed and packed within 1 to 2 business days, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please allow 24 to 48 hours for tracking updates to appear in the carrier’s system.

  1. Shipping Methods and Delivery Times

We currently offer the following shipping options for customers within the United States:

Free tracked shipping
Estimated delivery time: 3 to 7 business days

Expedited shipping
Estimated delivery time: 2 to 4 business days
Availability and pricing are calculated at checkout

If your order includes multiple items, they may arrive in separate packages to ensure the fastest possible delivery for each product.

  1. Shipping Fees

Standard shipping is free.

Expedited shipping is available at checkout when offered for your order.

  1. Address Issues

Please make sure your shipping address is complete and correct at checkout. We are not responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.

If a package is returned to us because of an incorrect address, an additional shipping fee may apply to resend the order.

  1. Order Changes and Cancellations

We begin processing orders quickly. If you need to cancel your order or make changes to your shipping details, please contact us within 12 hours of placing your order.

After this 12 hour period, your order may already be processed or shipped, and changes may no longer be possible.

  1. Lost or Damaged Packages

If your tracking shows that the package has been delivered but you cannot find it, please first check with household members, neighbors, or your local carrier.

If your package arrives damaged, or if it is confirmed lost in transit, please contact us within 7 days at info@luceincasa.com so we can assist you with a replacement or refund.

  1. Pre Orders and Backorders

If a product is offered as a pre order or is temporarily out of stock, the estimated shipping date will be shown on the product page and or in your order confirmation email.

If your order contains both available and delayed items, the available items may be shipped separately.

  1. Shipping Destinations

We currently ship to addresses within the United States.

Contact Us

If you have any questions about shipping, please contact us at:

Email: info@luceincasa.com