Refund policy
Thank you for shopping at Jollysale.com. We want you to feel confident with every purchase. Below you will find our policy for returns, refunds, and cancellations.
- Return Eligibility
We offer a 30 day return policy. This means you have 30 days after receiving your item to request a return.
To qualify for a standard return, the item must be unopened, unused, and in its original packaging with all seals intact.
Because of hygiene and safety standards, opened items can only be returned if they arrived defective or damaged.
Gift cards and Final Sale items cannot be returned.
- How to Start a Return
All returns must be approved in advance. Please do not send any item back without contacting us first, as unapproved returns will not be accepted.
To start a return, email us at info@jollysale.com and include your order number and the reason for the return. If the item arrived damaged, please attach clear photos or a video.
If your request is approved, we will send you return instructions along with a Return Merchandise Authorization number.
Please pack the item securely and send it to the return address provided in our email.
- Defective or Damaged Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us within 7 days of delivery at info@jollysale.com.
We will review the issue and make it right by offering either a replacement or a full refund.
- Return Shipping Costs
For standard returns, such as changed mind purchases, the customer is responsible for return shipping costs. Original shipping charges are not refundable.
If the return is caused by our mistake, such as the wrong item being sent or a defective product, we will cover the return shipping costs.
- Refunds
Once we receive and inspect your return, we will let you know whether your refund has been approved.
If approved, the refund will be sent to your original payment method within 3 to 7 business days.
Please note that your bank or card provider may need additional time to process and post the refund.
- Cancellations and Address Changes
We process orders quickly, so cancellation or address change requests must be made within 12 hours of purchase.
After that, your order may already be in processing or prepared for shipment, and changes may no longer be possible. Even so, please contact us as soon as possible and we will do our best to help.
Contact Us
If you have any questions about this policy, please contact us at:
Email: info@jollysale.com